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How does the affiliate program know when I should receive credit for a trade-in?
ShareASale tracks a cookie that is automatically applied to the computer of a person who clicks on a banner or text link that has your affiliate ID number embedded within it. Each banner or link that you create is specifically tagged with your ShareASale ID number, letting us know that you deserve commission on the trade-ins you send our way. You can access all of these banners and links by logging in your ShareASale Account and choosing from any of the banners or simple text links available.

These links can be used from any website, put directly into a browser or emailed out in the case of text links. You can test a link by copying and pasting it into your browser. If you are directed to the Gazelle website, the link is working. Do not copy and paste a landing page url from our website (i.e. www. and confuse it for an affiliate link, since it will not track properly. All affiliate links begin with " "

How does the Gazelle lead and sale (postback) process work?
When a device owner is referred by an affiliate to the Gazelle site they submit an application to send their item to Gazelle in exchange for payment. Once a user completes the process a lead is processed through the Shareasale network and the affiliate will be compensated in the amount of $ .01 for sending the lead.

Gazelle will then ship a box for the user to send their item to Gazelle. Once Gazelle receives the item, is able to asses its value, and the owner accepts payment, the lead is then validated and converted to a sale. At that point the affiliate is credited with the full 10% commission of the trade-in value of the device.

When and how do I get paid?
ShareASale will pay your monthly commission by either check or direct deposit around the 22nd of the following month. Your account needs to have a balance of $50 or more before the end of the month in order to receive a payment. Otherwise, it will continue to roll forward into the next month until the $50 minimum is reached and we can issue a payment.

What sales and revenue reports does ShareASale provide?
Each transaction is logged on ShareASale servers and is available for review in detail. ShareASale will provide real-time tracking of your clicks, leads, sales and commission. Please do not contact Gazelle for this information, since we cannot access your account. Use the links below to find some of the most useful reports, but please note that these links will only work if you are an approved affiliate.
Daily Traffic & Commission Report
Order & Sales History
Total Commission Earned

What if I forgot my ShareASale account password?
If you've forgotten your ShareASale password, please click on the link below to have your password sent to your email address.

Because your ShareASale account is private, we do not have control over or access to this information. If you have any other issues with your ShareASale account, please contact the ShareASale support team.

What is your return days or cookie policy?
If a visitor comes to our websites from your website but does not complete a transaction during that visit, you can still earn commission on sales from that customer if they return and complete a transaction within 60 days. This works even if they navigate directly to the website on a return visit as long as they haven't deleted their cookies.