How do I unlock my T-Mobile iPhone?

To request an unlock from T-Mobile

Get in touch with T-Mobile Customer Care using one of the methods below, and tell them you need to SIM unlock your phone

Call 611 from a T-Mobile phone, or 877-746-0909 from another line

Or, go to Contact T-Mobile and choose "Chat now" (when available)

Have the following information ready:

Primary account holder's information (name, last 4 digits of SSN)

Email address (to receive further instructions)

Account number (found on My T-mobile or on your bill)

Mobile number for phone to be unlocked

IMEI for phone to be unlocked (to locate the IMEI, dial *#06# OR go to Settings > General > About)

Reason for unlock request: To work on international networks

After submitting your request, you will receive an email from T-Mobile with further instructions. Please make sure to complete the process before shipping your iPhone to Gazelle.

T-Mobile Unlock Eligibility

Your account is in good standing

You have purchased your device from T-Mobile or an authorized T-Mobile dealer and activated it on T-Mobile service (must provide proof of purchase if T-Mobile is unable to verify purchase)

Your device has been active on the T-Mobile network for 40 days and not reported as lost, stolen, or blocked

You paid for your device in full (if you are under a service contract, you have made monthly payments for at least 18 consecutive months on your plan, or have paid a migration fee for the device)

If you are on a Prepaid plan, you have had more than $50 in total refills on the device

If you are a former customer, your account balance is zero and you did not port out a line associated with the device during the buyer's remorse period

You have requested no more than 2 SIM unlock codes per line of service in the last 12 monthsMore information available from T-Mobile Support