Frequently Asked Questions
How does Gazelle work?
How do I set up an account with Gazelle?
What condition is the item in?
Does Gazelle purchase phones that have been Lost or Stolen?
Can I send more than one item in the same box?
Is my personal information safe with Gazelle?
Does Gazelle Buy from or Sell to customers outside of the United States?
Is there any cost or obligation to use Gazelle?
Where is my referral payment?
Can I still send you things to recycle?
Why should I choose Gazelle?
I was given one mailing label but I have two boxes, how can I receive an additional label?
Can I buy or sell in bulk with Gazelle?
What happens to all the devices Gazelle buys?
What shipping methods does Gazelle offer?
How does your referral program work?
How Can I Cancel My Transaction?
How do I check for water damage on a phone? / Does Gazelle Accept Water Damaged Phones?
Do I have to go to the Post Office to ship my item?
Can I use the shipping label you sent on a different box?
Are the contents insured against loss or damage?
Is your phone compatible with my carrier?
What programs are installed on the devices?
Do you accept returns?
How will you ship my order?
Finance With Affirm
Can you send me a replacement?
Do I have to be home to sign for the delivery?
How long does it take to get a refund for a return?
Can I exchange a device I just purchased from your store?
What does "Gazelle Certified" mean?
Why was my order cancelled?
Are the devices refurbished?
How do I cancel my order?
Do you charge sales tax?
Is a Gazelle Certified Verizon phone compatible with my carrier?
Do you ship internationally?
Is the Serial Number, ESN/IMEI or MEID clear?
What accessories are included with the item?
How does Gazelle determine the selling price of a device?
Are there any carrier restrictions when purchasing a device from Gazelle?
Can I change my address once I place my order?
How do I activate my device?
Can I buy from you wholesale or bulk?
Where is my refund? Tracking shows that my item has arrived.
What products are sold on the Gazelle Store
What can I do if the tracking number shows it has arrived but I have yet to receive it?
What do I do if the box was damaged or tampered with on receipt?
How can I determine the features of a device?
Where do you ship?
Is a Gazelle Certified T-Mobile phone compatible with my carrier?
Is a Gazelle Certified Sprint phone compatible with my carrier?
Why was one of the accessories not included (or incompatible)?
Gazelle's Accidental Damage and Mechanical Breakdown Coverage
*** As of January 31st, 2017, Gazelle will not be offering Accidental Damage and Mechanical Breakdown Coverage. Any coverage purchased before this date will still be effective. ***
Will I have to sign for my package?
Do you take trades?
What is your return policy?
Is a Gazelle Certified Unlocked phone compatible with my carrier?
How long will it take to receive my order?
Is a Gazelle Certified AT&T phone compatible with my carrier?
What's the difference between "good" and "like new" condition?